Privacy Policy

Information We Collect

We collect information that you provide directly and information generated when you use the website.

• Email address used for OTP login and account access.
• Order details, product purchased, coupon used, invoice and payment status.
• Payment reference details received from payment partners such as Cashfree, Razorpay, or other authorised payment processors. We do not store full card numbers, CVV, UPI PIN, or net-banking passwords.
• Basic technical information such as IP address, device/browser details, pages visited, cookies, and security logs.
• Messages you send to bigtraveldesk@gmail.com for support, grievance, refund, invoice, or privacy requests.

Purpose of Processing

We process personal data only for legitimate business, legal, contractual, security, and consent-based purposes.

• Creating and maintaining your passwordless email OTP account.
• Completing guide purchases and delivering digital downloads.
• Issuing invoices, tax records, GST documents where applicable, and accounting records.
• Fraud prevention, website security, troubleshooting, and abuse prevention.
• Sending important transactional messages about OTPs, orders, invoices, policy updates, or support replies.
• Improving BigTravel.in content, articles, guides, checkout, and user experience.

Consent and Withdrawal

Where processing is based on consent, you may withdraw consent by emailing bigtraveldesk@gmail.com. Withdrawal may affect our ability to provide account access, downloads, invoices, support, or legal record keeping.

Sharing of Data

We share data only when needed to run the service, comply with law, or protect our rights.

• Payment processors, including Cashfree or Razorpay where enabled, for payment processing and payment status confirmation.
• Email, hosting, analytics, security, and technical service providers.
• Tax, accounting, legal, audit, government, court, or law-enforcement authorities when required.
• Successor entities in case of business transfer, merger, restructuring, or asset sale.

Retention

We retain account, order, invoice, support, tax, security, and compliance records for as long as required for service delivery, legal obligations, tax/accounting obligations, dispute handling, fraud prevention, and business records.

Your Rights

Subject to applicable Indian law, you may request access, correction, update, deletion, grievance review, or withdrawal of consent by contacting bigtraveldesk@gmail.com. We may verify your email identity before acting on a request.

Children

BigTravel.in is intended for users who can enter into valid contracts under Indian law. If you believe a child has provided personal data without appropriate consent, contact us.

Contact

Privacy contact: NOMADIQ Solutions OPC LTD, email: bigtraveldesk@gmail.com.